Refund and Returns Policy

At PMG Service, your satisfaction is our priority.

Since we sell digital products, please note the following important points regarding refunds and returns:

1. No Physical Products:
   All products sold on our website are digital and delivered instantly via download or email. Therefore, we do not accept returns or exchanges.
2. Refund Eligibility:
   Refunds are generally not available for digital products once the purchase is completed and the product has been delivered. This is because digital products cannot be “returned” in the traditional sense.
3. Exceptions:
   We understand that sometimes technical issues may arise. Refunds or replacements will only be considered if:
   • The product file is corrupted or unreadable.
   • You received the wrong product.
   • The product was not delivered after payment.
   In such cases, please contact our customer support within 7 days of your purchase with proof of the issue.
4. How to Request a Refund:
   If you believe you are eligible for a refund, please email us at [email protected] with your order details and a description of the problem. We will review your request and respond within 3 business days.
5. No Refunds for Change of Mind:
   Since digital products are intangible and can be used immediately, refunds will not be provided for change of mind, accidental purchases, or misunderstanding of the product features.
6. Customer Support:
   For any questions or help regarding your purchase, please reach out to us at [email protected]. We are here to assist you and ensure you have a great experience.

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Thank you for shopping with PMG Service!